Se confirma la resoluci\u00f3n apelada en el extremo que declar\u00f3 improcedente la denuncia por la presunta infracci\u00f3n al numeral 88.1 del art\u00edculo 88 del C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, al haberse probado que la denunciante carec\u00eda de legitimidad para obrar activa respecto a la falta de atenci\u00f3n del reclamo interpuesto ante la Subdirecci\u00f3n de Atenci\u00f3n al Ciudadano del Indecopi.<\/p>\n\n\n\n
Se revoca la resoluci\u00f3n apelada en los extremos que declar\u00f3 infundada la denuncia contra Banco BBVA Per\u00fa S.A.; y, en consecuencia, se declara fundada al probarse que: a) La entidad bancaria no aplic\u00f3 la tasa de cambio ofrecida a la operaci\u00f3n del 12 de mayo de 2024; y, b) Unilateralmente convirti\u00f3 a soles el monto de USD 3 700,00 devuelto a la denunciante gener\u00e1ndole un perjuicio econ\u00f3mico.<\/p>\n\n\n\n
Se confirma, modificando fundamentos, la resoluci\u00f3n apelada en el extremo que declar\u00f3 fundada la denuncia por infracci\u00f3n al literal b) del numeral 1.1 del art\u00edculo 1 y al numeral 2.1 del art\u00edculo 2 del C\u00f3digo, al probarse que la entidad bancaria no inform\u00f3 oportunamente a la denunciante que el tipo de cambio que se aplicar\u00eda a la operaci\u00f3n de compra de USD 3 700,00 realizada el 12 de mayo de 2024, ser\u00eda la de la fecha de procesamiento.<\/p>\n\n\n\n
Se confirma la resoluci\u00f3n apelada en el extremo que declar\u00f3 infundada la denuncia por presunta infracci\u00f3n al numeral 88.1 del art\u00edculo 88 del C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, al no probarse que la entidad financiera omiti\u00f3 atender los reclamos presentados por la denunciante.<\/p>\n\n\n\n
SANCIONES:<\/p>\n\n\n\n
\u2013 6,89 UIT Por no aplicar la tasa de cambio de la fecha de la operaci\u00f3n
\u2013 0,86 UIT por infracci\u00f3n al deber de informaci\u00f3n
\u2013 3,00 UIT por la conversi\u00f3n unilateral de d\u00f3lares a soles<\/p>\n","protected":false},"excerpt":{"rendered":"
Se confirma la resoluci\u00f3n apelada en el extremo que declar\u00f3 improcedente la denuncia por la presunta infracci\u00f3n al numeral 88.1<\/p>\n","protected":false},"author":2,"featured_media":1092,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"colormag_page_container_layout":"default_layout","colormag_page_sidebar_layout":"default_layout","footnotes":""},"categories":[9],"tags":[],"class_list":["post-1091","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lo-ultimo"],"magazineBlocksPostFeaturedMedia":{"thumbnail":"https:\/\/radiocorporacion.com.pe\/wp-content\/uploads\/2026\/04\/image-97-1-150x150.png","medium":"https:\/\/radiocorporacion.com.pe\/wp-content\/uploads\/2026\/04\/image-97-1-300x148.png","medium_large":"https:\/\/radiocorporacion.com.pe\/wp-content\/uploads\/2026\/04\/image-97-1-768x380.png","large":"https:\/\/radiocorporacion.com.pe\/wp-content\/uploads\/2026\/04\/image-97-1.png","1536x1536":"https:\/\/radiocorporacion.com.pe\/wp-content\/uploads\/2026\/04\/image-97-1.png","2048x2048":"https:\/\/radiocorporacion.com.pe\/wp-content\/uploads\/2026\/04\/image-97-1.png","colormag-highlighted-post":"https:\/\/radiocorporacion.com.pe\/wp-content\/uploads\/2026\/04\/image-97-1-392x272.png","colormag-featured-post-medium":"https:\/\/radiocorporacion.com.pe\/wp-content\/uploads\/2026\/04\/image-97-1-390x205.png","colormag-featured-post-small":"https:\/\/radiocorporacion.com.pe\/wp-content\/uploads\/2026\/04\/image-97-1-130x90.png","colormag-featured-image":"https:\/\/radiocorporacion.com.pe\/wp-content\/uploads\/2026\/04\/image-97-1-800x445.png","colormag-default-news":"https:\/\/radiocorporacion.com.pe\/wp-content\/uploads\/2026\/04\/image-97-1-150x150.png","colormag-featured-image-large":"https:\/\/radiocorporacion.com.pe\/wp-content\/uploads\/2026\/04\/image-97-1.png"},"magazineBlocksPostAuthor":{"name":"Notas Corporacion","avatar":"https:\/\/secure.gravatar.com\/avatar\/b0424239fb0ab73301ee2fe15fa63952f8cc91a7008617235d24e486a66fa922?s=96&d=mm&r=g"},"magazineBlocksPostCommentsNumber":"0","magazineBlocksPostExcerpt":"Se confirma la resoluci\u00f3n apelada en el extremo que declar\u00f3 improcedente la denuncia por la presunta infracci\u00f3n al numeral 88.1","magazineBlocksPostCategories":["Lo \u00daltimo"],"magazineBlocksPostViewCount":24,"magazineBlocksPostReadTime":2,"magazine_blocks_featured_image_url":{"full":["https:\/\/radiocorporacion.com.pe\/wp-content\/uploads\/2026\/04\/image-97-1.png",989,489,false],"medium":["https:\/\/radiocorporacion.com.pe\/wp-content\/uploads\/2026\/04\/image-97-1-300x148.png",300,148,true],"thumbnail":["https:\/\/radiocorporacion.com.pe\/wp-content\/uploads\/2026\/04\/image-97-1-150x150.png",150,150,true]},"magazine_blocks_author":{"display_name":"Notas Corporacion","author_link":"https:\/\/radiocorporacion.com.pe\/?author=2"},"magazine_blocks_comment":0,"magazine_blocks_author_image":"https:\/\/secure.gravatar.com\/avatar\/b0424239fb0ab73301ee2fe15fa63952f8cc91a7008617235d24e486a66fa922?s=96&d=mm&r=g","magazine_blocks_category":"Lo \u00daltimo<\/a>","_links":{"self":[{"href":"https:\/\/radiocorporacion.com.pe\/index.php?rest_route=\/wp\/v2\/posts\/1091","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/radiocorporacion.com.pe\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/radiocorporacion.com.pe\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/radiocorporacion.com.pe\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/radiocorporacion.com.pe\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1091"}],"version-history":[{"count":1,"href":"https:\/\/radiocorporacion.com.pe\/index.php?rest_route=\/wp\/v2\/posts\/1091\/revisions"}],"predecessor-version":[{"id":1093,"href":"https:\/\/radiocorporacion.com.pe\/index.php?rest_route=\/wp\/v2\/posts\/1091\/revisions\/1093"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/radiocorporacion.com.pe\/index.php?rest_route=\/wp\/v2\/media\/1092"}],"wp:attachment":[{"href":"https:\/\/radiocorporacion.com.pe\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1091"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/radiocorporacion.com.pe\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1091"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/radiocorporacion.com.pe\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1091"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}